Kenny Moore Speaks with Success Magazine

How To: Become a Servant Leader
And guide your company to success.

Emma Johnson
Bossing around employees is so passé. Developing people, treating them with respect, encouraging their talents and input—these are trends that research has proven build strong companies and give them the competitive edge. Servant leadership—the philosophy of focusing first on the needs of employees and customers—has gained popularity in recent years, with numerous Fortune 500 firms like TDIndustries, Aflac and Synovus subscribing to its principles.

“If you really listen to your colleagues and figure out how to get them what they need, they will perform at a higher level, which improves the customer experience, which affects business results,” says Kent Keith, CEO of Greenleaf Center for Servant Leadership. The Indianapolis-based center promotes the teachings of Robert. K. Greenleaf, a retired AT&T executive who coined the term and founded the center in 1964. “The world is increasingly competitive, and the work required for companies to succeed is more knowledge-based and depends on employees being creative and making good judgments,” Keith says. “It makes sense to invest in growing employees in order to grow the capacity of a company.”

Jim Hunter, a servant leader consultant and the author of The Servant: A Simple Story About the True Essence of Leadership , adds that younger employees no longer hesitate to quit an unsatisfying job. “If you’re my boss and you don’t get what I need, I have no problem leaving and going to Google,” Hunter says.

See the rest of the article, including Kenny More’s interview, at this link:

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Andy’s is ready to rock n’ roll into Georgia, Texas and Florida!

From Today’s Restaurant Florida and Georgia Editions

Southbound!

Thursday, 01 December 2011 10:44
Mount Olive, NC – It was 1992 and Kenny Moore was making the 30-minute drive home after putting in another 12-hour day at Andy’s, the North Carolina burger chain he had founded the year before at just age 28.

He had four stores. Three were losing money. He was more than $30,000 behind in paying his food bills. Moore knew he couldn’t work any harder, but he also had no answers for turning things around.

“The sky didn’t suddenly open, but I had this clear thought that I was doing it all wrong,” Moore recalled. “I was only focusing on myself and my problems. I wasn’t thinking about the people busting their tails for me every day. I made a mental shift on the way home that night. I’ll never forget it. I told myself it was no longer going to be about me.”

Moore made an about-face in his management style: He decided to meet the needs of others before his own. It’s known as the philosophy of “servant leadership.”
“When I started doing that, Andy’s started to turn around,” Moore said. “We started to become very successful.”

Today, Andy’s Burgers, Shakes & Fries – which celebrated its 20th anniversary this past March – has 100 stores in North Carolina and enjoyed systemwide sales of approximately $50 million in 2010.

See the story here:

http://www.trnusa.com/index.php?option=com_content&view=article&id=160:andys-is-ready-to-rock-n-roll-into-georgia-texas-and-florida&catid=5:articles&Itemid=2

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Our Folks Matter!!!

Cookin' up a good time!

http://www.rmgtmagazine.com/content/emphasis-employees

By Amanda Baltazar

Emphasis on Employees
· BREAKING NEWS NOVEMBER 23, 2011

Employees at Andy’s Burgers, Shakes & Fries know that their opinions matter

Ask any restaurant operator and he or she will tell you that turnover in the industry is high.

But it doesn’t have to be. Employees who feel engaged by their job tend to stick around and be better staff members.

A study, Optimizing Employee Engagement, released by Technomic last week, revealed that mutual trust between employers and employees was the highest rated component of engagement across multiple casual dining chains.

Trust received a composite score of 73, followed by clarity (60), common purpose (57) and growth (49).

“This really emphasizes the impact and importance of good leadership at the unit level,” says program principal Teresa Siriani.

Two restaurant chains know this first hand.

“Companies often say their most valuable asset is their employees then they lay them off, and there’s an inconsistency,” says Kenny Moore, founder and president of Goldsboro, North Carolina-based Andy’s Burgers, Shakes & Fries, a 1950’s-style restaurant chain with 100 locations across the state.

See the rest of this story at http://www.rmgtmagazine.com/content/emphasis-employees

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Andy’s on NC People

From the NC People website: “As the affable host of UNC-TV’s longest-running program, William Friday continues to welcome a range of interesting North Carolinians, engaging the Tar Heel State’s best thinkers, writers, politicians, educators, athletes, entertainers and other newsmakers in one-on-one interviews.”

This interview features Bill Friday and Kenny Moore discussing Andy’s long history in North Carolina, and future plans as Kenny begins to share Andy’s outside the state.

Enjoy, and comment!

http://video.unctv.org/video/2159428941/

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More links to video!

Hey, we are passing along the link to a clip of Kenny’s interview on Fox Business that is featured on the Fox website: http://video.foxnews.com/v/1226623240001/.

Please share with anyone who might be interested!

Also, mark your calendars – Kenny’s interview with William Friday for North Carolina People will air on television this week and next. Here is the schedule:

On UNC-TV at the following times:

Friday, October 21 at 9:00 pm and
Sunday, October 23 at 5:30 pm

On UNC-MX at the following times:

Saturday, October 22 at 3:00 am
Tuesday, October 25 at 11:00 am and 5:30 pm
Tuesday, October 27 at 11:30 am

Thanks for watching!!!

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Kenny Moore: Live on Fox!

I wanted to share some very exciting news for Andy’s Burgers Shakes & Fries. Kenny Moore, our President and Founder will be interviewed on Fox Business News tomorrow (Tuesday, October 18th at 1:30pm). I have provided the link below in case you would like to watch. This interview pairs up perfectly with our franchising plans throughout the Southeastern United States, as it will be aired in all these markets.

The segment is Tuesday, October 18th – it will go live at 1:30 pm EDT.

If you would like to watch the interview live, you can view it at this link: http://live.foxnews.com

Thanks!

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Burgers are a better bet!

Hamburger Franchises a Good Investment in Lean Times

By Sara Wilson, AllBusiness.com, 10/5/2011

Looking for a franchise sector with substance? Well, here’s one that you can really sink your teeth into: hamburgers. According to the recent Burger Consumer Trend Report by food industry research and consulting firm Technomic, 48 percent of today’s consumers report eating a burger at least once a week – that’s a 10 percent increase in only two years.
As hamburger consumption has increased, so has the number of franchise opportunities that are vying to satisfy America’s craving. “The sector continues to grow, primarily in the ‘premium’ category — the higher-end concepts, e.g., Smashburger, Five Guys, The Counter, etc.,” says Danny Bendas, managing partner of Synergy Restaurant Consultants. “Additionally, reports have shown that the ‘super chains,’ e.g., McDonald’s, are continuing to do well for the most part, with McDonald’s showing strong earnings growth.”
Interested in getting in on the burger action? Here are some insider tips to help navigate the way.

The driving force behind burgers:
· Comfort food: “The consumer has recognized, particularly in tough times, that they revert back to comfort foods,” says Technomic president and CEO, Ron Paul. “And there’s nothing more American than burgers. It also goes with another of America’s favorite foods: french fries.”
· Convenience: “Another thing that burger chains typically have going for them is drive-thrus,” says Paul. “There are so many of them that it becomes very, very convenient.”
·
Noteworthy trends in the sector:
· International influences: “I think more of the focus [will be] on offering a wider variety of toppings so that you can pick up flavors from other parts of the world,” says Paul. “More Mexican-style burgers; I read about someone trying an Asian-style burger. As the burger trend travels around the world, [it will be] customized to certain countries.”
· Better for you: Especially appealing to today’s consumers are burgers that are good for you. Technomic reports that “health-halo” attributes such as all natural, hormone-free, steroid-free, and antibiotic-free have grown in importance since 2009. Additionally, according to Technomic’s 2011 Top 100 Fast-Casual Chain Restaurant Report, the fastest-growing menu category was “Better Burger,” which was up 16.1 percent.
·
Why it’s a good investment:
· Long-lasting appeal: “The hamburger sector will always exist,” says Kenny Moore, who founded Andy’s Burgers, Shakes & Fries in 1991. “Generations have enjoyed this all-American classic and will continue to do so. I believe you will see people try to deliver it differently and improve it, but it’s not going anywhere.”
· Adaptable: “Being in the hamburger business has helped us in these tough times because it is an affordable product that we can sell at a price that fits most everyone’s budget,” says J.R. Cottle, an Andy’s Burgers, Shakes & Fries franchisee.
·
Why invest in a franchise instead of starting from scratch:
According to Bendas, a franchise system offers a number of advantages including brand-name awareness among consumers, increased marketing power and presence in the marketplace, improved supply chain efficiencies that lead to better cost of goods margins, a strong infrastructure to provide operations support, and a steady pipeline of new menu innovations.

What you should know before investing:
· It’s a very competitive and crowded field; therefore, look for winning points of differentiation: A franchise company should have a “clear differentiation from the competition, and the brand messaging to clearly get that message to the consumer in order to ‘sell’ them on the brand,” says Bendas. “With the intense competition, falling into the ‘sea of same’ will not get the job done, and would be a risky venture.”
· Pay attention to the franchisor’s location strategy: “Making a location mistake is one of the most fatal things that can happen when people start a franchise,” says Paul.

Don’t rush into anything: Take the time to fully understand the franchise opportunity. Bendas says potential franchisees should carefully assess a franchise company’s financial performance and longevity; brand acceptance; brand differentiation from the competition; consumer perceptions and realities about the brand; market potential; level of marketing, operations, supply chain, and general support being offered and actually delivered; and the financial requirements of becoming a franchisee. He adds, “Most importantly, be sure there’s a solid partnership based on trust and mutual desires for all parties to succeed.”

·

Source: http://www.allbusiness.com/hamburger-franchise-overview/16689952-1.html#ixzz1Zv8Dxetw

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